• Declining to help : rejections in service requests to the police 

      Rønneberg, Kari; Svennevig, Jan (Journal article; Peer reviewed, 2010)
      A major part of police work consists in providing services and information to the general public. A stated goal of such police work is to be service-minded and contribute to a positive encounter. This article analyses ...
    • Public confidence in the police : the impact of verbal encounters 

      Rønneberg, Kari (Journal article; Peer reviewed, 2012)
      The main part of ordinary police work consists of patrolling and answering calls, which means that most police officers are in a daily and direct contact with members of the public. During such encounters, especially if ...