Browsing PIA by Author "Rønneberg, Kari Gresvik"
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Declining to help : rejections in service requests to the police
Rønneberg, Kari Gresvik; Svennevig, Jan (Journal article; Peer reviewed, 2010)A major part of police work consists in providing services and information to the general public. A stated goal of such police work is to be service-minded and contribute to a positive encounter. This article analyses ... -
Politisamtaler med publikum : språkbruk som hemmer eller fremmer god kommunikasjon
Rønneberg, Kari Gresvik (Acta Humaniora, Doctoral thesis, 2009)Avhandlingen er en undersøkelse av telefonoppringninger til Publikumsvakten ved Sentrum politistasjon i Oslo. Datamaterialet består av 900 lydopptak, med et utvalg på 190 telefonsamtaler – eller deler av samtaler – som er ... -
Public confidence in the police : the impact of verbal encounters
Rønneberg, Kari Gresvik (Journal article; Peer reviewed, 2012)The main part of ordinary police work consists of patrolling and answering calls, which means that most police officers are in a daily and direct contact with members of the public. During such encounters, especially if ...