Blar i PIA på forfatter "Svennevig, Jan"
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Declining to help : rejections in service requests to the police
Rønneberg, Kari Gresvik; Svennevig, Jan (Journal article; Peer reviewed, 2010)A major part of police work consists in providing services and information to the general public. A stated goal of such police work is to be service-minded and contribute to a positive encounter. This article analyses ...